About > Sustainability Management

Risk Management

The internal control procedures/risk management systems

Risk management process includes:

  • recognition or identification of risks
  • ranking or evaluation of risks
  • responding to significant risks
    • tolerate
    • treat
    • transfer
    • terminate
  • resourcing controls
  • reaction planning
  • reporting and monitoring risk performance
  • reviewing the risk management framework

Strategy

Stakeholders' mapping process

Stakeholder mapping is a collaborative process of research, debate, and discussion that draws from multiple perspectives to determine a key list of stakeholders across the entire stakeholder spectrum. Mapping can be broken down into 4 phases:

  1. Identifying (listing relevant groups, organizations, and people)
  2. Analyzing (understanding stakeholder perspectives and interests)
  3. Mapping (visualizing relationships to objectives and other stakeholders)
  4. Prioritizing (ranking stakeholder relevance and identifying issues)

Stakeholders are:

  • Owners (e.g. investors, shareholders, agents, analysts, and ratings agencies)
  • Customers (e.g. direct customers, indirect customers, and advocates)
  • Employees (e.g. current employees, potential employees, retirees, representatives, and dependents)
  • Industry (e.g. suppliers, competitors, industry associations, industry opinion leaders, and media)
  • Community (e.g. residents near company facilities, chambers of commerce, resident associations, schools, community organizations, and special interest groups)
  • Environment (e.g. nature, nonhuman species, future generations, scientists, ecologists, spiritual communities, advocates, and NGOs)
  • Government (e.g. public authorities, and local policymakers; regulators; and opinion leaders)
  • Civil society organizations (e.g. NGOs, faith-based organizations, and labor unions)

Owners

  • Founder Mr.Thaung Tin started from Engineering, Computing, Educational field, and established a private training center in 1986, and then progressed to establish a private company limited in 1990 that focused in ICT education & trainings, and as of 2018 the company had Group of several companies that specialized in Education Trainings, ICT & Mobile products sales & services, Authorized brands distributions, Authorized brands servicing, Enterprise solutions, KMD OEM products sales, Software development.
  • Co-Founder Ms.Tyn Tyn Aye started from Computing, Educational field, and co-established a private training center in 1986, and then progressed to establish a private company limited in 1990 that focused in ICT education & trainings, and as of 2018 the company had Group of several companies that specialized in Education Trainings, ICT & Mobile products sales & services, Authorized brands distributions, Authorized brands servicing, Enterprise solutions, KMD OEM products sales, Software development.

Board of Directors

  • Board of Directors member Mr Bo Bo Lwin started from Instructor at KMD Computer Center in 1989, and then progressed to Manager, Operation Manager, General Manager, Director and Senior Director, to manage KMD Institute and some management tasks of KMD Group of companies.
  • Board of Directors member Ms Thin Thin Soe started from Information Service at KMD Computer Center in 1992, and then progressed to Sales Manager, Director and Senior Director, to manage KMD Sales and some management tasks of KMD Group of companies.

Customers

Broad spectrum of customers are involved with KMD Group of companies for ICT Education Trainings, ICT & Mobile products sales & services, Authorized brands distributions, Authorized brands servicing, Enterprise solutions, KMD OEM products sales, Software development. Customers include computer users, students, teachers, PC users, mobile smartphone users, private & public companies and corporations, government agencies, embassies, business organizations, civil society organizations, community organizations.

Suppliers and business partners

Suppliers and business partners are from both local and overseas institutions, companies, corporations and enterprises. They relate businesses with KMD Group of companies for ICT Education Trainings, ICT & Mobile products sales & services, Authorized brands distributions, Authorized brands servicing, Enterprise solutions, KMD OEM products sales, Software development.

Industry, Community and Civil society organizations

KMD Group of companies had involved with major organizations of the industries such as UMFCCI (Union of Myanmar Chamber of Commerce & Industry), MCF (Myanmar Computer Federation), MCPA (Myanmar Computer Professionals Association), MCIA (Myanmar Computer Industry Association), MES (Myanmar Engineering Society).

Corporate policies

OUR QUALITY POLICY
“We are dedicated, and will always be devoted to satisfy, gratify or fulfil our customers’ needs in sustainable and financially manageable manners by:

  1. planning strategically, tactically, and operationally;
  2. providing products & services competitively, and beneficially for both parties;
  3. reviewing them practically and regularly without bias;
  4. and taking corrective actions timely and effectively;

So that all our providing of products, services, and quality can be continually improved time after time."

Our company’s policy is communicated to all employees and continually reviewed for suitability.
CEO of the company approved the company mission statement and quality policy. In order to ensure that it is understood and implemented at all levels throughout the company, the Quality Policy is displayed at all operating sites, translated in local language, and awareness sessions are conducted to train the employees.

Download Code of Conduct

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Business ethics

Whistleblowing Policy
The following policy guidelines were adopted.

  • KMD welcomes comments on the quality of its service and encourages those with concerns to raise them sooner rather than later, so that matters can be resolved at the earliest possible opportunity.
  • If customers or employees are not satisfied with the way they have been treated, explain the problems to the member of staff with whom they are dealing. (Many complaints can be easily resolved at this stage without the need to make a formal complaint.)
  • If their complaint has not been resolved informally, they can ask to speak to the next upper level (or) Manager and inform to make a formal complaint.
  • If in doubt, Customer Service staff can advise customers to whom customer should address complaint. Complaint can be done by letter, telephone, email or in person.
  • All complaints at this level will be dealt with within 2 working weeks.

Contact Address – info@kmdcomputer.com, hr@kmdcomputer.com

Sustainability reporting

KMD UNGC COP 2018 Report download link

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KMD CSR 2017-2018 Report download link

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Materiality analysis

Materiality analysis is an approach to identifying critical economic, environmental and social issues, which may either reflect a significant impact on the company's business performance or substantively influence the assessments and decisions of its stakeholders.

The analysis was conducted in 4 steps:

  • Issue identification
  • Assessment of societal concerns
  • Assessment of impact on company
  • The results were presented on a materiality matrix