The internal control procedures/risk management systems
Risk management process includes:
- recognition or identification of risks
- ranking or evaluation of risks
- responding to significant risks
- resourcing controls
- reaction planning
- reporting and monitoring risk performance
- reviewing the risk management framework
Stakeholders’ mapping process
Stakeholder mapping is a collaborative process of research, debate, and discussion that draws from multiple perspectives to determine a key list of stakeholders across the entire stakeholder spectrum. Mapping can be broken down into 4 phases:
- Identifying (listing relevant groups, organizations, and people)
- Analyzing (understanding stakeholder perspectives and interests)
- Mapping (visualizing relationships to objectives and other stakeholders)
- Prioritizing (ranking stakeholder relevance and identifying issues)
- Owners (e.g. investors, shareholders, agents, analysts, and ratings agencies)
- Customers (e.g. direct customers, indirect customers, and advocates)
- Employees (e.g. current employees, potential employees, retirees, representatives, and dependents)
- Industry (e.g. suppliers, competitors, industry associations, industry opinion leaders, and media)
- Community (e.g. residents near company facilities, chambers of commerce, resident associations, schools, community organizations, and special interest groups)
- Environment (e.g. nature, nonhuman species, future generations, scientists, ecologists, spiritual communities, advocates, and NGOs)
- Government (e.g. public authorities, and local policymakers; regulators; and opinion leaders)
- Civil society organizations (e.g. NGOs, faith-based organizations, and labor unions)
- Founder Mr.Thaung Tin started from Engineering, Computing, Educational field, and established a private training center in 1986, and then progressed to establish a private company limited in 1990 that focused in ICT education & trainings, and as of 2018 the company had Group of several companies that specialized in Education Trainings, ICT & Mobile products sales & services, Authorized brands distributions, Authorized brands servicing, Enterprise solutions, KMD OEM products sales, Software development.
- Co-Founder Ms.Tyn Tyn Aye started from Computing, Educational field, and co-established a private training center in 1986, and then progressed to establish a private company limited in 1990 that focused in ICT education & trainings, and as of 2018 the company had Group of several companies that specialized in Education Trainings, ICT & Mobile products sales & services, Authorized brands distributions, Authorized brands servicing, Enterprise solutions, KMD OEM products sales, Software development.
Board of Directors
- Board of Directors member Mr Bo Bo Lwin started from Instructor at KMD Computer Center in 1989, and then progressed to Manager, Operation Manager, General Manager, Director and Senior Director, to manage KMD Institute and some management tasks of KMD Group of companies.
- Board of Directors member Ms Thin Thin Soe started from Information Service at KMD Computer Center in 1992, and then progressed to Sales Manager, Director and Senior Director, to manage KMD Sales and some management tasks of KMD Group of companies.
Broad spectrum of customers are involved with KMD Group of companies for ICT Education Trainings, ICT & Mobile products sales & services, Authorized brands distributions, Authorized brands servicing, Enterprise solutions, KMD OEM products sales, Software development. Customers include computer users, students, teachers, PC users, mobile smartphone users, private & public companies and corporations, government agencies, embassies, business organizations, civil society organizations, community organizations.
Suppliers and business partners
Suppliers and business partners are from both local and overseas institutions, companies, corporations and enterprises. They relate businesses with KMD Group of companies for ICT Education Trainings, ICT & Mobile products sales & services, Authorized brands distributions, Authorized brands servicing, Enterprise solutions, KMD OEM products sales, Software development.
Industry, Community and Civil society organizations
KMD Group of companies had involved with major organizations of the industries such as UMFCCI (Union of Myanmar Chamber of Commerce & Industry), MCF (Myanmar Computer Federation), MCPA (Myanmar Computer Professionals Association), MCIA (Myanmar Computer Industry Association), MES (Myanmar Engineering Society).
OUR QUALITY POLICY
“We are dedicated, and will always be devoted to satisfy, gratify or fulfil our customers’ needs in sustainable and financially manageable manners by:
- planning strategically, tactically, and operationally;
- providing products & services competitively, and beneficially for both parties;
- reviewing them practically and regularly without bias;
- and taking corrective actions timely and effectively;
So that all our providing of products, services, and quality can be continually improved time after time.”
Our company’s policy is communicated to all employees and continually reviewed for suitability.
CEO of the company approved the company mission statement and quality policy. In order to ensure that it is understood and implemented at all levels throughout the company, the Quality Policy is displayed at all operating sites, translated in local language, and awareness sessions are conducted to train the employees.
The following policy guidelines were adopted.
- KMD welcomes comments on the quality of its service and encourages those with concerns to raise them sooner rather than later, so that matters can be resolved at the earliest possible opportunity.
- If customers or employees are not satisfied with the way they have been treated, explain the problems to the member of staff with whom they are dealing. (Many complaints can be easily resolved at this stage without the need to make a formal complaint.)
- If their complaint has not been resolved informally, they can ask to speak to the next upper level (or) Manager and inform to make a formal complaint.
- If in doubt, Customer Service staff can advise customers to whom customer should address complaint. Complaint can be done by letter, telephone, email or in person.
- All complaints at this level will be dealt with within 2 working weeks.
Contact Address – firstname.lastname@example.org, email@example.com
ISO 9001:2015 Quality Management System qualified company. The UN Global Compact participant company.
Circular Economy | Environmental issues | Zero Emission
The development of re-X (reduce, reuse, recycle, refurbish, resale, re-production, re-model, re-change, remanufacturing, etc.) technology and practices is one of the focuses KMD is considering to leverage this technology & practices for the transition towards a Circular Economy, environmental issues, and Zero Emission concept.
The reference mentioned that, Circular business models can be defined as business models that are closing, narrowing, slowing, intensifying, and dematerializing loops, to minimize the resource inputs into and the waste and emission leakage out of the organizational system.
Business Models for a Circular Economy
|1| Procurement||– Sell renewable energy and renewable materials
(e.g. Solar power, Inverter, UPS, PowerBank @ KMD Sales)
– Use renewable energy and renewable materials inside the company
(e.g. LED light, Solar power, Inverter, UPS, Copier @ KMD Offices)
|2| Collection and Recycling||– Collect products whose service lives have ended
(e.g. used computers & accessories @ KMD Offices)
– Collect waste and by-products that are generated in the company’s processes & operations
(e.g. used computers, old record books/papers @ KMD Offices | donation of computers to schools)
|3| Extend product service lives||– Recover used products
(e.g. regular maintenance of computers, office equipment, power generators, vehicles @ KMD Offices)
– Collect and resell used products
(e.g. used computers & accessories, office equipment, etc. @ KMD MRS)
– Get profits by upgrading and changing/repairing disposal parts
(e.g. upgrade computers, mobile devices @ KMD Service)
– Focus on customers who prefer premium quality, and make products that will last long time
(e.g. selling premium quality products, providing quality services, that last long time @ KMD Sales)
– Make earning models such as pay-per-service (cost is incurred in accordance with the amount used)
(e.g. computers rental, service contract @ KMD MRS)
|4| Convert from ownership to sharing||– Make more efficient use of products/services possible by means of lending, borrowing, sharing, exchanging products, and take full advantages on products & services
(e.g. Server & network, printer @ KMD Offices | donation to schools)
|5| Change products into services||– Make the model where people only pay for the amount of products & services that they use as Pay-as-you-go, lease, rental, performance contracts, etc.
(e.g. education training, computers rental, service contract @ KMD Institute, KMD MRS)
The concept of zero emissions is based on improving technologies and processes to the point of maximum resource productivity and virtually no waste. This goal can be approached in a number of ways, including technological innovation, pollution prevention, cleaner production, by-product synergy, or industrial ecology. All of these are ways of eliminating wastes or turning wastes into profitable resources, while preventing harm to environmental and human health.
Consumption Expenses @ KMD Group of Companies
|Electricity Power||91+ million MMK|
|Fuel / Gasoline||39+ million MMK|
Materiality analysis is an approach to identifying critical economic, environmental and social issues, which may either reflect a significant impact on the company’s business performance or substantively influence the assessments and decisions of its stakeholders.
The analysis was conducted in 4 steps:
- Issue identification
- Assessment of societal concerns
- Assessment of impact on company
- The results were presented on a materiality matrix
Issue identification: Product Quality, Customer Services, Emerging Market Strategy, Competitiveness, Sustainability, Employee Development, Employee Engagement, Health & Safety are important matters for KMD business performance and sustainability.
Assessment of societal concerns: Public and society are interested to have better Customer Services, best Product Quality, Competitive price, Health & Safety.
Assessment of impact on company: Product Quality, Customer Services, Competitiveness, Employee Engagement, Employee Development are major focuses for KMD business performance and sustainability.
Based on these concerned points, the materiality matrix was represented as below.